My internet is slow. What can I do?

  1. Try to establish if you are the only one experiencing this issue.
  2. Try to move closer to the Wifi access point or router.
  3. Try restarting your router.
  4. Try using using a cabled connection by connecting a network cable to your laptop or PC and see if that makes a difference.
  5. Contact us for assistance by sending and email to or send a whatsapp to 0114652221because sometimes you may require a more efficeint Wifi solution, a more stable internet connection with faster speeds to handle the load of all users.

My Computer is very slow. What can I do?

  1. Try to ensure that you do not have too many tabs open in your browser(Chrome, Edge, FireFox…).
  2. Try to to ensure that you do not have too many Words documents, Excel Sheets, PowerPoint Presentations or Outlook tabs open at the same time.
  3. Close all documents or programs that you are not using.
  4. Make sure that Windows is up to date.
  5. Upgrading your RAM will speed your computer.
  6. Upgrading your Hard Drive to a Solid State Drive dramatically increases your computers performance.
  7. Or contact us for assistance. You can contact us here or Send a WhatsApp to 0114652221.

I forgot my Microsoft Email password.

  1. go to
  2. Enter you username and click next.
  3. Click on forgot password
  4. Enter your email address and the characters you see in the relevant fields and click next
  5. Enter your mobile number and click TEXT. You will receive an sms with a verification code
  6. Enter the verification code and click next.
  7. You can now enter your new password, you will also be asked to confirm your password. Once you have entered your new password, click FINISH.
  8. Visit and login with your username and new password.
  9. If the above steps do not work, you can send a WhatsApp to 0114652221 or visit our contact us page and submit your details for an Engineer to contact you

How do I reset my MS365 Email password?

1. Sign in to Office 365 with your work account. 2. Click on the gear icon in the upper right-hand corner, near your profile picture. 3. Click Change your password from the list of options.